General Aboriginal Services
Indigenous Customer Service Officer
Provides information to Indigenous people on Centrelink policy changes and how to receive and maintain correct entitlements.
Phone: 1800 136 380
Centrelink Indigenous phone service
If you identify as an Aboriginal or Torres Strait Islander Australian, you can call our Centrelink Indigenous phone service from anywhere in Australia.
You will be able to speak to someone about your specific Centrelink payments and services.
Before you call, you should have your:
- Customer Reference Number (CRN)
- confirmation of identity information - this can include things such as your:
- Medicare card
- driver's licence
- concession card
You’ll be offered the option of creating a unique voiceprint to upgrade from your existing Centrelink personal identification number (PIN). Read more about how to create a Voice Biometrics voiceprint.
Call the Centrelink Indigenous phone service on Freecall™ 1800 136 380 Monday to Friday between 8:00 am and 5:30 pm Australian Eastern Standard Time.
When you call it is important to stay on the line. If you hang up and redial, you may end up waiting longer.
We cannot give you information about someone else, even if they are family, unless we have their written permission or they are with you when you call.
If you want someone else to handle your Centrelink, Child Support or Medicare business you can authorise them to deal with us on your behalf.
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Disabled access Parking
Accessible By Approved service users
Access Fee No fee
Age Ranges All ages
Other Requirements This service focuses on the needs of Indigenous people
Indigenous people who are eligible for government benefit
Indigenous, Low Income Earners